Frequently Asked Questions
Ordering & Products
What does CaterTech Pty Ltd?
CaterTech Pty Ltd supplies commercial kitchen equipment and restaurant supplies for foodservice businesses throughout SA. Our range includes cooking equipment, commercial refrigeration, beverage equipment, food holding and warming equipment, stainless steel equipment, sinks and washing equipment, and restaurant supplies.
Who can order from Cater Pro Supply?
Our website is available to restaurants, cafés, catering companies, hotels, food trucks, commercial kitchens, institutions, other businesses, and individual customers purchasing suitable products.
How do I know if equipment is suitable for my business?
Review the specifications provided on the product page carefully before ordering, including dimensions, capacity, voltage, phase, gas type, plumbing, ventilation, and installation requirements where applicable.
If you need additional product information, contact us before placing your order.
Are all products in stock?
Availability varies by product.
Where available, stock or availability information will be displayed on the product page. If an availability issue occurs after an order is submitted, we will contact you regarding the affected item.
Payment
What currency are your prices displayed in?
All prices are displayed in (ZAR) unless otherwise stated.
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available payment options will be shown before you complete your purchase.
Is online payment secure?
Payments are processed through secure third-party payment providers. We use appropriate website security measures to help protect information transmitted through our store.
Shipping & Delivery
Where does CaterTech Pty Ltd ship?
We ship to customers throughout SA, subject to product and destination availability.
How much does shipping cost?
Shipping is calculated at checkout based on the products ordered, delivery destination, dimensions, weight, and applicable shipping or freight requirements.
Do you ship large commercial equipment?
Yes. Large equipment such as commercial refrigerators, freezers, ovens, ranges, stainless steel equipment, and similar products may be shipped using commercial freight services.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully received and verified.
Some products, special orders, or freight shipments may require additional processing time.
Will I receive tracking information?
Tracking information will be provided when available after your order has shipped.
What should I do if my freight shipment arrives damaged?
Inspect freight shipments before signing the delivery receipt whenever possible.
Document visible damage on the carrier’s delivery receipt and take photographs of the product and packaging.
Keep all packaging materials and contact us promptly at info@catertech.co.za.
Returns & Refunds
What is your return policy?
Eligible unused products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
Can I return equipment after it has been installed?
Products that have been installed, used, modified, or damaged after delivery generally do not qualify for standard returns.
Please review our Returns & Refunds Policy before installing equipment.
Who pays for return shipping?
For eligible change-of-mind or customer-selection returns, the customer is generally responsible for return shipping or freight costs.
Where an eligible return results from an error for which CaterTech is responsible, we will provide appropriate return instructions.
How long do refunds take?
After an approved return has been received and inspected, approved refunds are issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on your bank or payment provider.
Equipment & Installation
Is installation included?
Unless specifically stated on the product page or order documentation, installation is not included.
Commercial equipment should be installed by appropriately qualified professionals where required.
Do I need to check electrical requirements before ordering?
Yes.
Commercial equipment may require specific voltage, amperage, phase, outlets, gas connections, plumbing, drainage, or ventilation.
Always verify the product specifications and your site’s requirements before purchasing and installing equipment.
Do products include a warranty?
Warranty coverage varies by product and manufacturer.
Many commercial products may include a manufacturer’s warranty. Please review the applicable product information and our Warranty Policy for additional details.
Contact & Customer Support
How can I contact Cater Pro Supply?
You can contact us at:
CaterTech Pty Ltd
Address: Corporate Park,
3 Varing Avenue,
George 6530
Phone: +27 21 061 3606
Email: info@catertech.co.za
Can I contact you before placing an order?
Yes. We encourage customers to contact us if they need clarification regarding product information, specifications, ordering, or shipping before purchasing.
Still Have Questions?
Our team is here to help with product, order, and shipping inquiries.