CaterTech Pty Ltd is committed to providing customers with a secure and transparent checkout experience. This Payment Policy explains how payments, pricing, taxes, authorization, and refunds are handled when purchasing from our website.
Accepted Payment Methods
CaterTech accepts the payment methods displayed and available at checkout.
Available payment methods may vary depending on the order, transaction amount, or payment provider. Customers will be able to review available payment options before completing an order.
All payments are processed in (ZAR) unless otherwise stated.
Secure Payment Processing
Online payments are processed through secure third-party payment service providers.
CaterTech does not intentionally store complete credit or debit card numbers on its own website servers when transactions are processed through third-party payment providers.
Payment providers may perform security, fraud-prevention, or identity-verification checks before authorizing a transaction.
Payment Authorization
By submitting an order, you represent that you are authorized to use the payment method provided.
Your payment method may be authorized or charged when your order is submitted or processed, depending on the payment method and payment provider.
An order may be delayed or canceled if payment cannot be successfully authorized or verified.
Pricing
All product prices displayed on our website are in (ZAR) unless otherwise stated.
We make reasonable efforts to ensure that product prices are accurate.
In the event of an obvious pricing error, we may contact you before fulfilling the affected order. You will have the opportunity to proceed at the correct price or cancel the affected order.
Shipping & Delivery Charges
Shipping and delivery charges are calculated at checkout based on the products ordered, delivery destination, and applicable shipping or freight requirements.
Certain oversized or commercial equipment may require specialized freight services.
Please review our Shipping & Delivery Policy for additional information.
Payment Confirmation
After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.
An automated order confirmation does not necessarily constitute final acceptance or shipment of an order.
Orders remain subject to product availability, payment verification, fraud screening, and other applicable order-processing requirements.
Declined or Failed Payments
If a payment is declined or unsuccessful, the order may not be processed.
Customers should verify their payment information or contact their financial institution or payment provider if a transaction is declined.
For security reasons, CaterTech may not have access to the specific reason a financial institution declined a transaction.
Fraud Prevention
To protect our customers and business, orders may be subject to fraud-prevention and payment-verification procedures.
We reserve the right to request additional information or cancel an order where there is reasonable concern regarding unauthorized or fraudulent activity.
If an order is canceled after payment has been collected, an applicable refund will be processed.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
After a refund has been processed, please allow approximately 5–10 business days for the credit to appear, depending on your bank or payment provider.
Return eligibility and other refund conditions are governed by our Returns & Refunds Policy.
Payment Questions
If you have questions about a payment or order, please contact us.
CaterTech Pty Ltd
Address: Corporate Park,
3 Varing Avenue,
George 6530
Phone: +27 21 061 3606
Email: info@catertech.co.za