Welcome to CaterTech Pty Ltd. These Terms & Conditions govern your access to and use of our website and the purchase of products from CaterTech Pty Ltd.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions and any policies referenced within them.
1. About CaterTech
This website is operated by:
CaterTech Pty Ltd
Address: Corporate Park,
3 Varing Avenue,
George 6530
Phone: +27 21 061 3606
Email: info@catertech.co.za
CaterTech provides commercial kitchen equipment, restaurant supplies, refrigeration equipment, beverage equipment, and related foodservice products.
2. Website Use
You may use our website for lawful purposes, including browsing products, obtaining product information, contacting us, and purchasing products.
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to the website or its systems
- Interfere with website security or functionality
- Submit false or misleading information
- Use another person’s payment information without authorization
- Reproduce or misuse website content in violation of applicable law
We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, photographs, pricing, and availability information.
Commercial equipment specifications may occasionally be updated by manufacturers.
Customers are responsible for reviewing relevant product specifications before ordering, including where applicable:
- Dimensions
- Capacity
- Electrical requirements
- Voltage and phase
- Gas requirements
- Plumbing requirements
- Ventilation requirements
- Installation requirements
- Clearance requirements
If you require clarification about a product before purchasing, please contact us.
4. Product Images
Product images are provided for identification and informational purposes.
Minor differences in appearance, packaging, finishes, components, or manufacturer updates may occur where they do not materially change the product ordered.
Product images should not be relied upon as a substitute for reviewing applicable specifications.
5. Pricing
Prices are displayed in (ZAR) unless otherwise stated.
We make reasonable efforts to maintain accurate pricing.
If a significant pricing error occurs, we may contact you before fulfilling the order to provide the correct information and allow you to proceed or cancel the affected order.
Shipping, delivery, taxes, and other applicable charges may be added where appropriate.
6. Orders
Submitting an order does not necessarily mean that the order has been accepted for fulfillment.
Orders may be subject to:
- Payment authorization
- Product availability
- Fraud screening
- Shipping availability
- Verification of order information
We reserve the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, payment cannot be verified, an obvious pricing error has occurred, or fraud is reasonably suspected.
If payment has already been collected for an order we cancel, an applicable refund will be issued.
7. Payment
Payment must be made using an available payment method displayed during checkout.
Customers represent that they are authorized to use the payment method submitted with an order.
Payment processing may be provided by third-party payment processors and financial institutions.
Additional information is available in our Payment Policy.
8. Shipping & Delivery
Shipping and delivery charges are calculated at checkout based on the applicable products, delivery destination, and shipping requirements.
Large commercial equipment may require freight transportation.
Customers are responsible for providing complete and accurate shipping information.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Please review our Shipping & Delivery Policy for additional information.
9. Freight Deliveries
Customers receiving commercial freight shipments should inspect the shipment at delivery.
Visible shipping damage should be documented on the carrier’s delivery receipt before acceptance whenever possible.
Photographs should be taken of any visible damage to the shipment or packaging.
Additional freight services, including liftgate, residential, inside, limited-access, or redelivery services, may result in additional charges where applicable.
10. Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions contained in our Returns & Refunds Policy.
Certain products may not be returnable, including products that have been installed, used, customized, specially ordered, or identified as final sale or otherwise non-returnable before purchase.
Please review our Returns & Refunds Policy before placing an order.
11. Order Cancellations
Customers should contact us as soon as possible if they need to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before processing or shipment.
Orders that have already shipped will generally be subject to our return procedures.
Special-order or customized products may not be cancelable once processing has begun.
12. Installation
Unless expressly included in the product listing or order documentation, installation is not included with the purchase of equipment.
Commercial equipment should be installed by appropriately qualified professionals where required.
Customers are responsible for confirming that their premises have appropriate electrical, gas, plumbing, ventilation, drainage, structural, and other requirements for the equipment purchased.
Improper installation may cause equipment damage, safety risks, or affect applicable warranty coverage.
13. Manufacturer Warranties
Certain products may include warranties provided by their manufacturers.
Warranty terms, duration, exclusions, and procedures may vary by product and manufacturer.
Cater Pro Supply does not extend or modify a manufacturer’s warranty unless expressly stated in writing.
Additional information may be available in our Warranty Policy or applicable product documentation.
14. Website Availability
We aim to maintain reliable website access but cannot guarantee that the website will always be uninterrupted or error-free.
We may temporarily restrict access for maintenance, security, technical, or operational reasons.
15. Intellectual Property
Unless otherwise stated, website content owned by CaterTech Pty Ltd, including original text, branding, graphics, design elements, and other materials, is protected by applicable intellectual property laws.
Manufacturer names, trademarks, product photographs, and other third-party intellectual property remain the property of their respective owners.
16. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, communications, hosting, and other business functions.
Those services may be governed by their respective terms and privacy policies.
17. Limitation of Liability
To the fullest extent permitted by applicable law, CaterTech Pty Ltd will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold CaterTech Pty Ltd harmless from claims, losses, or expenses resulting from your unlawful use of our website or material violation of these Terms & Conditions.
19. Privacy
Personal information collected through our website is handled according to our Privacy Policy.
Please review that policy for information regarding how we collect, use, and protect personal information.
20. Changes to These Terms
We may update these Terms & Conditions periodically.
Changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website following an update will be subject to the revised Terms & Conditions to the extent permitted by applicable law.
21. Contact Us
Questions regarding these Terms & Conditions may be directed to:
CaterTech Pty Ltd
Address: Corporate Park,
3 Varing Avenue,
George 6530
Phone: +27 21 061 3606
Email: info@catertech.co.za