At CaterTech Pty Ltd, we want our customers to purchase commercial kitchen equipment and restaurant supplies with confidence. This policy explains our return, refund, cancellation, and damaged-item procedures.
30-Day Return Policy
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must generally be:
- Unused and uninstalled
- In new and resalable condition
- Complete with all accessories, manuals, parts, and components
- Returned in its original packaging where applicable
- Accompanied by proof of purchase or order information
Products showing signs of use, installation, modification, damage after delivery, or missing components may not qualify for return.
Starting a Return
Before returning any product, please contact CaterTech to request return authorization.
Email: info@catertech.co.za
Phone: +27 21 061 3606
Please provide your:
- Name
- Order number
- Product being returned
- Reason for the return
- Photographs where applicable
If the return is approved, we will provide return instructions.
Do not ship products back without receiving return instructions from us first.
Return Shipping Costs
For returns resulting from a change of mind, incorrect product selection, or other reasons not caused by an error by CaterTech, the customer is responsible for applicable return shipping or freight costs.
For eligible returns resulting from an incorrect item supplied by CaterTech or a verified issue for which we are responsible, we will provide appropriate return instructions and cover applicable return shipping costs.
Because commercial equipment can be large and heavy, freight return costs may be substantial. We recommend reviewing product dimensions, specifications, electrical requirements, gas requirements, capacity, and other relevant information carefully before ordering.
Non-Returnable Products
Unless required otherwise by applicable law, the following may not be eligible for return:
- Products that have been installed or connected
- Used products
- Products damaged after delivery
- Custom-made or specially configured products
- Special-order products identified as non-returnable before purchase
- Products modified at the customer’s request
- Products missing parts or components
- Products returned in a condition that prevents resale
- Final-sale or clearance products identified as non-returnable at the time of purchase
Any product-specific return restrictions will be disclosed where applicable.
Commercial & Freight Equipment
Commercial refrigerators, freezers, ovens, ranges, fryers, beverage equipment, stainless steel equipment, and other large products may require freight transportation for returns.
Customers requesting a return of eligible freight equipment should contact us before arranging transportation.
Products should be properly packaged and secured for return transportation to prevent damage.
Damaged Shipments
Customers should inspect freight shipments carefully upon delivery.
If there is visible shipping damage:
- Inspect the shipment before signing the delivery receipt.
- Note visible damage on the carrier’s delivery receipt.
- Take clear photographs of the packaging and product.
- Keep all packaging and shipping materials.
- Contact CaterTech Supply as soon as possible.
Please email:
and include your order number, description of the damage, and photographs.
We will review the issue and provide instructions regarding the appropriate resolution.
Incorrect Items
If you receive a product that is different from the product you ordered, please contact us promptly.
Do not install or use an incorrect product.
Once the issue has been verified, CaterTech will provide instructions for correcting the order.
Defective Products
If you believe a product is defective, contact us with your order information and details of the problem.
Certain products may be covered by a manufacturer’s warranty. Depending on the product and circumstances, we may assist you with the applicable warranty or product-support process.
Do not dispose of a product while a claim is being reviewed.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow 5–10 business days after an approved refund is processed for the credit to appear, depending on your bank or payment provider.
Original shipping or freight charges are generally non-refundable for change-of-mind returns unless otherwise required by law or the return resulted from an error for which CaterTech is responsible.
Exchanges
If you need a different product, please contact us.
Depending on the circumstances, we may recommend returning the eligible original product and placing a new order for the replacement product.
Any difference in product price and applicable shipping costs will apply.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipped.
Once an order has shipped, it generally cannot be canceled and will instead be subject to the applicable return process.
Special-order, custom, or specially configured products may not be cancelable once processing has begun.
Refunds for Canceled Orders
Where an order is successfully canceled before shipment and payment has already been collected, an applicable refund will be issued to the original payment method.
Bank and payment-provider processing times may apply.
Return Abuse
CaterTech reserves the right, where permitted by law, to refuse returns that do not meet this policy or where there is evidence of misuse, fraud, unauthorized modification, intentional damage, or other return abuse.
Nothing in this policy is intended to limit rights available to customers under applicable law.
Questions About a Return?
Please contact us before returning an item if you have questions regarding return eligibility.
CaterTech Pty Ltd
Address: Corporate Park,
3 Varing Avenue,
George 6530
Phone: +27 21 061 3606
Email: info@catertech.co.za
Our team will provide the appropriate return instructions based on the product and circumstances.